Terms of use

Effective [effective date]

These terms are an agreement between you and the operator of Remember Me ("we", "us"). By creating an account or using the app, you agree to them. Please also read our privacy policy, which explains how we handle your information.

1. The service

Remember Me lets you create private memorials of people you love, write their life story, keep photos and other memories, and invite family and friends to view or contribute. Memorials are private: only people invited to a memorial can see it.

We may improve, change or stop parts of the service over time. If we plan to shut the service down entirely, we will give reasonable notice in the app so you can keep copies of what matters to you.

2. Your account

You must be at least 13 years old, or the minimum age required in your country, to create an account.
Give accurate sign-in details and keep access to your email or phone number secure. You are responsible for what happens under your account.
Tell us at support@remember-me.app if you think someone else is using your account.
You can delete your account at any time in the app (tap your profile picture at the top of the home screen → Delete account). See deleting your account.

3. Your content

You keep ownership of everything you add: text, photos, recordings and other material ("your content"). To run the service, you give us a limited, worldwide, non-exclusive, royalty-free permission to store, copy, process and display your content only to provide Remember Me to you and to the people you share it with. This permission ends when your content is deleted, except where other members still have access as described in the privacy policy, or where we must keep a record by law.

You confirm that you have the right to add your content, and that adding it does not break the law or anyone else's rights, including copyright and privacy. Memorials often include details about living relatives: please be considerate about what you share and with whom.

The owner of a memorial decides who is invited and what role they have: admin, contributor or viewer. Invitations give view-only access unless the owner chooses otherwise. Owners can change roles, revoke invitations and remove members at any time, and members can leave a memorial at any time. Content added to a memorial becomes part of that memorial; its owner and admins may remove it.

5. Acceptable use

Remember Me is a place for remembrance. You agree not to use it to:

post anything unlawful, or anything that infringes someone else's copyright, privacy or other rights;
harass, threaten, bully, defame or intimidate anyone, or post hateful content that attacks people for who they are;
post sexually explicit material, sexual content involving minors in any form, or graphic violence;
impersonate someone, or create a memorial in order to deceive, mock or hurt others;
send spam, scams, malware or unwanted commercial messages, including through invitations;
try to access memorials, accounts or data you have not been invited to, or interfere with or overload the service, its security or its rules; or
copy, resell or exploit the service, or use automated means to collect data from it, without our written permission.

6. Reporting a concern

If you see content or behaviour in Remember Me that breaks these terms, or that concerns you, please tell us:

use Report a concern in the app, or
email support@remember-me.app with the memorial's name, what you saw, and how to reach you.

We review reports promptly and aim to respond within 24 hours. You can also protect yourself straight away: you can leave any memorial you belong to, and the owner of a memorial can remove members and revoke invitations.

7. Our right to remove content and accounts

We may remove or restrict access to content, or suspend or close accounts, if we reasonably believe they break these terms or the law, put others at risk, or expose us to legal liability. Where appropriate and lawful, we will tell you why and give you a chance to respond. If you believe we made a mistake, write to support@remember-me.app.

8. Free plan and Remember Me Plus

Remember Me is free to use. The free plan includes unlimited memorials, private sharing and collaboration with all roles, and a limited number of photos per memorial.

We plan to offer an optional paid subscription, "Remember Me Plus", with extra features such as more storage and more kinds of media. Paying will always be optional. When Plus is available:

the price, billing period and included features will be shown in the app before you buy;
purchases will be made through the Apple App Store or Google Play and are governed by their terms, including billing, renewal and refunds;
subscriptions will renew automatically until you cancel in your App Store or Google Play account settings; and
if a subscription ends, your existing content stays. You simply cannot add more than the free plan allows until you subscribe again.

9. Our app and brand

The Remember Me app, website, name and logo belong to us. These terms give you a personal, non-transferable right to use the app for its intended purpose; they do not give you any other rights to our software or brand.

10. No warranty

We work hard to keep Remember Me reliable and your memories safe, but the service is provided "as is" and "as available". We cannot promise that it will always be available, uninterrupted or free of errors, or that content will never be lost. Please keep your own copies of photos and other files that are precious to you.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as loss of data, profits or goodwill, arising from your use of the service, and our total liability to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or US$50. Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud, and nothing affects your rights as a consumer under the law of your country.

12. Ending these terms

You can stop using Remember Me and delete your account at any time. We may end these terms or close your account as described in section 7, or if we stop offering the service. Sections that by their nature should continue (such as 10 and 11) survive.

13. Changes to these terms

We may update these terms from time to time. We will post the new version here and update the effective date. If a change is significant, we will tell you in the app before it takes effect. If you do not agree, you can delete your account; continuing to use the app means you accept the updated terms.

14. Governing law

[Governing law and venue to be confirmed.]

15. Apple devices

If you downloaded the app from the Apple App Store, these terms are between you and us, not Apple, and Apple is not responsible for the app or its content. Apple's standard Licensed Application End User License Agreement also applies, and Apple and its subsidiaries are third-party beneficiaries of these terms.

16. Contact

Questions, help and reports: support@remember-me.app